John Hancock Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's John Hancock Insurance Score
3 Stars
We award John Hancock a final rating of 3 out of 5 stars. The insurance company has more than a century and a half of experience in the industry today, which is both noteworthy and impressive. The carrier is highly rated by AM Best, but its “C” rating by the BBB is a cause for concern. John Hancock has also had more than 100 complaints filed against them through the BBB in the past three years and is not accredited by the organization.
John Hancock was founded in 1862 and is headquartered in Boston, MA. The Boston-based insurance company was created with the mission to make life easier and better for its customers. John Hancock currently only offers life insurance products, but it also has a unique "Vitality Plus" wellness rewards program that offers premium savings and other rewards for healthy living, which is a huge draw for many prospective customers. Today, John Hancock offers coverage nationwide.
John Hancock is a financially stable carrier with a ton of history. It provides several great coverage options for life insurance customers. However, its official ratings aren’t as high as some comparable carriers today, and it doesn’t offer 24/7 claims reporting over the phone. So, when you’re browsing life insurance company options with your independent insurance agent, we say go ahead and look into John Hancock, but perhaps see what else is out there, too, before making your final decision.
John Hancock Insurance Pros and Cons:
| Pros: | Cons: | ||||
|---|---|---|---|---|---|
|
|
||||
|
|
||||
|
|
||||
|
|||||
|
|||||
|
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
John Hancock Insurance Products by Type
John Hancock is a specialized insurance company, with a focus on life insurance. Its products include:
Life Insurance:
- Term life insurance
- Permanent life insurance
- "Vitality" life insurance
John Hancock Term Life Insurance
John Hancock's term life insurance policies are available for coverage periods of 10, 15, 20, or 30 years. Some of the carrier's term life insurance coverage features are detailed below.
Coverage types, features, and benefits:
Flexible coverage limits
Customers can choose term life insurance coverage ranging from $250,000 all the way up to $65 million.
Vitality Plus wellness program
John Hancock's unique optional Vitality Plus wellness program offers qualifying customer premium savings of up to 25%. It also offers rewards and other benefits for maintaining good physical and mental health.
What Discounts Does John Hancock Offer?
John Hancock does not offer much information about its specific discounts other than its Vitality rewards program, which gives qualifying customers up to 25% savings in annual premiums, along with other benefits. Your independent insurance agent can help you find more information on exact discounts offered by John Hancock and other ways to save money through the insurance company, helping you to find the coverage you need at the rate you deserve.
John Hancock Customer Service
John Hancock provides the following customer service options and availability:
- Phone
- Fax
- Snail mail
- Online bill pay
- Online claims reporting
The customer service phone department has the following hour restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 8 a.m. - 6 p.m. | ||
| Saturday | CLOSED | ||
| Sunday | CLOSED |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.
Find The Right Company Today.
Shopping for a company? We have the right one for you.
John Hancock Insurance FAQs
John Hancock does not state how quickly it will respond to a customer’s original claims report. However, the carrier states that it can take up to 40 business days to fully resolve certain claims.
John Hancock allows customers to file claims over the phone, online, by fax, or snail mail. The carrier's phone department for customer service has extended hours, Monday through Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, X, Instagram, YouTube, and LinkedIn, which makes it more accessible to customers.
John Hancock allows its customers to file claims over the phone or the website, or by snail mail or fax. The carrier has a different claims process for each type of coverage. Customers can find the details they need to prepare required information and file claims on the official website, as well as what to expect afterward.
John Hancock’s official website is fairly intuitive and easy to navigate, even if it feels a bit dated. Customers can easily find pertinent information they’re seeking, and pages are filled out in enough detail to be satisfactory.
The insurance company also offers many modern customer service options through its website, such as bill pay, claims reporting, and quote request forms. However, John Hancock does not provide 24/7 claims reporting via phone. Overall, John Hancock does provide a user-friendly experience for its customers.
John Hancock focuses its efforts on offering quality life insurance coverage. Its term life insurance comes with the option of a 10, 15, 20, or 30-year term. Customers can choose between $250,000 and $65 million in coverage. Your independent insurance agent can help you find out more information about John Hancock’s life insurance products.
John Hancock has been around for more than a century and a half and has a high rating through AM Best. However, the carrier has a poor rating from the BBB and is not accredited by the organization. The carrier has also had more than 100 complaints filed against it in the past three years.
Customer feedback also seems to be mixed. The insurance company does offer several life insurance options, which makes it more accessible to those in need of coverage. Based on its experience, financial strength, and products offered, John Hancock can be classified as a fairly good insurance company.
John Hancock's insurance products may be right for customers seeking term or permanent life insurance, or those in search of unique life insurance that rewards a healthy lifestyle. Coverage is available nationwide.
https://www.johnhancock.com/index.html
https://ratings.ambest.com/DisclosurePDF.aspx?AMBNum=6681
https://www.bbb.org/us/ma/boston/profile/insurance-companies/john-hancock-life-insurance-company-usa-0021-186390